Shipping & Returns
How long will it take for my jewelry to be dispatched?
Your products will be dispatched within 1-3 working days depending on the stock.
For items with engravings, kindly allow an additional 1-2 working days for processing.
For pieces that are Made-to-Order, please allow 10-20 working days for shipment.
What’s the delivery time?
Standard:
- US: 5-14 Business Days
- UK: 5-14 Business Days
- Japan: 4-7 Business Days
- Other: 7-20 Business Days
Expedited:
- 3-10 Business Days
Do you ship internationally?
Yes. We're thrilled to witness the global love for our products. Please find the list of countries we ship to on our Shipping page.
Am I responsible for handling customs duties and taxes personally?
Most of our customers don’t need to worry about import duties or taxes.
We use specialized cross-border logistics channels designed to minimize additional charges.
However, in the rare case that customs fees are applied, these costs are the responsibility of the customer. VELNIC STUDIO has no control over these charges and cannot predict the amount.
Can I return my jewelry?
Absolutely. If you’re not 100% satisfied, we want to make things right. You have 30 days after receiving your item to request a return or exchange.
Payment Methods
What payment methods do you accept?
We happily accept major credit cards including Visa, Mastercard and American Express Credit Cards.
How do I use discount or promotion codes?
Enter your discount or promo code at checkout to apply it to your order.
At our discretion, we will exclude certain products and/or collections from discount codes, sales and promotions. Only one discount code, offer or promotion is valid per order. Discount codes, sales and promotions cannot be applied to previous purchases. Discount codes are valid one time per user.
Warranty
Do you offer a warranty or guarantee on your products?
Yes. We offer one-year warranty on all our jewelry. Manufacturing defects like breakage or tarnishing are covered in this time and we're committed to replacing these quickly and at no cost. Please see our Warranty for more information.
How do I make a warranty claim?
We are sorry to hear that your jewelry isn’t 100% perfect.
If you experience faults with your jewelry outside of our normal returns and exchanges policy, we’ll review your enquiry as a warranty claim. Please contact us via info@velnicstudio.com. We will review your claim and inform you about the next steps.
Product Care
How do I take care of my jewelry?
Follow these simple steps to keep your jewelry looking their best:
- Limit exposure to water, perfume, sunscreen, lotion and hairstyling products.
- Remove your jewelry before swimming, bathing or showering.
- Store pieces separately, and hang necklaces to keep them from tangling.
- Wipe clean with a soft cloth, and do not use conventional fine jewelry cleaner.
We are committed to producing top quality jewelry with superior plating thickness. However, if your jewels are exposed to the products or water as per above, some tarnishing may occur. Additionally, your own pH may impact the life cycle of your jewelry.
To explore comprehensive tips and advice on caring for your jewelry, feel free to visit our page about jewelry care.