Shipping & Returns

Your products will be dispatched within 1-3 working days depending on the stock.

For items with engravings, kindly allow an additional 1-2 working days for processing.

For pieces that are Made-to-Order, please allow 10-20 working days for shipment (we'll inform you the expected delivery date)

Standard:

  • US: 5-14 Business Days
  • UK: 5-14 Business Days
  • Japan: 4-7 Business Days
  • Other: 7-20 Business Days

Expedited:

  • 3-10 Business Days

Yes. We're thrilled to witness the global love for our products. Please find the list of countries we ship to on our Shipping page.

You might be subject to import duties and taxes once a shipment reaches your country. Additional customs clearance charges must be paid by you; VELNIC STUDIO has no control over these charges and cannot predict what they may be.

International orders may be subject to customs clearance procedures which may cause delays beyond original delivery estimates. Customs policies vary widely from country to country; contact your local customs office for more information. When ordering from VELNIC STUDIOS, you are considered the “importer of record” and must comply with all laws and regulations of the country in which you are receiving the goods.

Absolutely. If you’re not 100% satisfied, we want to make things right. You have 30 days after receiving your item to request a return.

Payment Methods

We happily accept major credit cards including Visa, Mastercard and American Express Credit Cards. 

Enter your discount or promo code at checkout to apply it to your order. 

At our discretion, we will exclude certain products and/or collections from discount codes, sales and promotions. Only one discount code, offer or promotion is valid per order. Discount codes, sales and promotions cannot be applied to previous purchases. Discount codes are valid one time per user.

Materials

Nickel-free 925 Sterling Silver and premium Gold Plating.

Our gemstones are crafted from lab-developed imitation diamonds and synthetic gemstones. Employing exceptional cutting techniques, our gemstones sparkle like real diamonds, while laboratory cultivation ensures vivid and rare colors for our colored gemstones. A special synthesis method provides them with inclusions similar to natural gemstones. Our raw materials include synthetic cubic zirconia in various colors, synthetic rubies, synthetic emeralds, synthetic sapphires, synthetic aquamarines, and more. 

Warranty

Yes. We offer one-year warranty on all our jewelry. Manufacturing defects like breakage or tarnishing are covered in this time and we're committed to replacing these quickly and at no cost. Please see our Warranty for more information.

We are sorry to hear that your jewelry isn’t 100% perfect.

If you experience faults with your jewelry outside of our normal returns and exchanges policy, we’ll review your enquiry as a warranty claim. Please contact us via info@velnicstudio.com. We will review your claim and inform you about the next steps.

Product Care

Follow these simple steps to keep your jewelry looking their best:

  • Limit exposure to water, perfume, sunscreen, lotion and hairstyling products.
  • Remove your jewelry before swimming, bathing or showering.
  • Store pieces separately, and hang necklaces to keep them from tangling.
  • Wipe clean with a soft cloth, and do not use conventional fine jewelry cleaner.

We are committed to producing top quality jewelry with superior plating thickness. However, if your jewels are exposed to the products or water as per above, some tarnishing may occur. Additionally, your own pH may impact the life cycle of your jewelry.

To explore comprehensive tips and advice on caring for your jewelry, feel free to visit our page about jewelry care.